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What are the advantages to use 3rd Party PPPoE Applications instead of the native PPPoE in Windows XP?

Why would an ISP want to deploy 3rd party software on Windows XP instead of just letting their customers use the native PPPoE?
Web browsing seems slower since installing a PPPoE application
I notice a slower boot time, or delays / Blackouts or Time-outs while waiting for web pages to load.
I can not get to all web sites or send emails with attachments
I just got a new Bell Atlantic line, and get Error 629.
I use Internet Explorer and get a "No Connection / Try Again" error
I get an error every time I try to add a new instance of TCP/IP. "Your system allows only X instances of X".
I'm using Windows Media Player 7 and it won't connect to anything.
I need help with Windows XP Native PPPoE

What are the advantages to use 3rd Party PPPoE Applications instead of the native PPPoE in Windows XP?
Ease of use is really the only real reason from an End user perspective (IMO)

  • Options menu allows for Launch at Windows Start-up (XP needs 9 steps to do this with no simple configuration through an “options” menu).
  • Launch default browser after connection with a specific URL even through options menu
  • Options menu MTU adjustment. Why would one need to adjust the MTU? Well if the ISP is using Cisco LNS for example and not Multilink PPPoE the MTU is set on the Cisco at 1452 but not auto negotiated properly with the client side (fault in Cisco). The causes some web sites to not load and most emails over 1 KB to not get sent out from the client side PC. Also some ISPs who resell a wholesale service may have their connections between the wholesale provider and their network via L2TP which add overhead causing an MTU issue also. Set the MTU to 1452 on the client side and this problem is resolved. XP PPPoE needs a registry patch to adjust the MTU and must be done in the registry file and can not be done in an options menu. Not being able to adjust the MTU has been the cause for many end users not being able to get to various web sites or send out emails over 1 KB
  • Dynamic Service Name selection. In WinPoET for example you can (via drop down menu) select the service you want to connect to if the ISP offers such an option. XP needs the service name set manually (typed in) if the customer wants to use a service different then the one to first respond
  • WinPoET for example is Microsoft certified and Windows native PPPoE is actually not (go figure).
  • In many cases a new user can not even configure the native PPPoE in XP if a dial-up modem has not been installed. The Configure a connection via username and password option is actually grayed out and not “clickable”. 3rd party applications bypass that support call
  • Log off not share connection issue???

    Why would an ISP want to deploy 3rd party software on Windows XP instead of just letting their customers use the native PPPoE?

    Brand Management
    When ever 3rd party applications are launched the customer is “forced” to see the ISPs branding on the connect screen of, WinPoET, for example
    With, WinPoET, for example by default upon install you can force the browser to launch after connect and force the user to go to your web site again reinforcing brand management

Reduce Support Costs
Anything that is easier for the customer is better for the provider. See above for that list of reasons.
Since XP is the only Windows OS to have native PPPoE a client needs to be rolled out anyway, so why trouble shoot two clients instead of just one? If the provider supports 1 application and XP native the provider must train it’s call center to support both, if the Provider only supports 1 application training costs are less, as well as training time, as well as support time since only one “client” needs to be supported.

Web browsing seems slower since installing a PPPoE application
Your ISP may use a proxy server to speed up web browsing, if so follow their instructions to make sure you have correctly entered the proxy settings in your web browser options. It could be a DHCP conflict (See I notice a slower Boot time below)

I notice a slower boot time, or delays / Blackouts or Time-outs while waiting for web pages to load.
Generally this is Windows looking for a DHCP server, it does this every ten minutes or so, causing your web browsing to freeze for 30 seconds or so.

Windows 95, 98 & ME
1. Right click on Network Neighborhood (My Network places)
2. Choose "Properties"
3. A new window will open
4. Highlight the TCP/IP bound to the Ethernet card that is connected to the DSL Modem
5. Click "Properties"
6. Choose the "IP Address" tab, specify, type 192.168.0.15
7. Set the subnet mask to 255.255.255.0
8. "OK"

Windows 2000
1) Right click "My Network Places" -> Choose "Properties"
2) Right click the icon for your Ethernet adapter -> Choose "Properties"
3) Highlight the "Internet Protocol (TCP/IP)" listing
4) Click "Properties"
5) Click on "Use the following IP address"
6) Type in 192.168.0.15
7) Set the subnet mask to 255.255.255.0

Windows XP
1) Go to "Start" -> "Control Panel"
2) Click on "Network & Internet Connections"
3) Click on "Network Connections"
4) Right click on the icon for your Ethernet card connected to your DSL modem _> Choose "Properties"
5) Click on "Internet Protocol (TCP/IP) -> Click "Properties"
6) In the "General" tab check off "Use the following IP address"
7) Type in 192.168.0.15
8) Enter a subnet mask of 255.255.255.0
9) Click "OK"
10) Click "OK"

You can also just disable DHCP on NT and 2000
On NT Go to Control Panel->Services -> Find the DHCP Client and Disable it
In Windows 2000 go to "Administrative tools" -> "Services" there you will find an option to disable it. Note: In Windows 2000 I am finding out that with an internal DSL modem you can not change from DHCP or even disable it. You have to leave DHCP as is.

I can not get to all web sites or send emails with attachments
You probably need to change the value for your MTU on the PC this can be done usually directly in the PPPoE client, like WinPoET or you may have to do it in the router or modem that is doing your PPPoE for you. I recommend 1452 if you are having this problem.

I just got a new Bell Atlantic line, and get Error 629.
This is because your profile has not been built yet by the ISP, contact them for further help.

I use Internet Explorer and get a "No Connection / Try Again" error
With Win '98: Go to add/remove programs Select IEx and then remove Select Repair, or you can update to a newer version of IE

You can also try downloading the Off-line Browsing package available from the Windows update site.

Or you can try:
Download this Registry file to your desktop.
2) Right click on it and choose "Install" or "Merge"
Or you can try this:
If you have installed MSN uninstall it and then try out the following:
1) Close all Screens and disconnect from the internet
2) Click on Start -> Settings -> Control Panel -> Internet Options -> Connections Tab -> Setup Button
3) Select "I want to connecting manually.... " -> Click Next
4) Select " I want to connecting by a LAN ..... " -> Click Next
5) Make sure there is nothing selected in the Automatic Proxy Configuration window -> Click Next
6) Select No for the "Do you want to setup a mail account now? " window -> Click Next
7) Uncheck "To connect to the internet immediately select this box and -> click Finish
8) You should be back to the Control Panel -> Double Click on Add/Remove Programs
9) Find Microsoft Internet Explorer -> Double click on it _> Then Choose "Repair"

I get an error every time I try to add a new instance of TCP/IP. "Your system allows only X instances of X".
1) Use any text editor (such as Notepad) to view the Nettrans.inf file in the Windows\Inf folder.
2) Increase the MaxInstance entry for the appropriate protocol.
Note that the maximum number for this entry is 8.
3) Save the changes to the Nettrans.inf file, and then quit Notepad.

I'm using Windows Media Player 7 and it won't connect to anything.
This registry file forces WMP to be online and should fix the problem, always back up your registry before making changes.

I need help with Windows XP Native PPPoE
See our Windows Native XP PPPoE help page