Reduce Support Costs
Anything that is easier for the customer is better for the provider.
See above for that list of reasons.
Since XP is the only Windows OS to have native PPPoE a client needs
to be rolled out anyway, so why trouble shoot two clients instead of
just one? If the provider supports 1 application and XP native the provider
must train it’s call center to support both, if the Provider only
supports 1 application training costs are less, as well as training
time, as well as support time since only one “client” needs
to be supported.
Web browsing seems slower since installing
a PPPoE application
Your ISP may use a proxy server to speed up web browsing, if so follow
their instructions to make sure you have correctly entered the proxy
settings in your web browser options. It could be a DHCP conflict (See
I notice a slower Boot time below)
I notice a slower boot time, or delays
/ Blackouts or Time-outs while waiting for web pages to load.
Generally this is Windows looking for a DHCP server, it does this every
ten minutes or so, causing your web browsing to freeze for 30 seconds
Windows 95, 98 & ME
1. Right click on Network Neighborhood (My Network places)
2. Choose "Properties"
3. A new window will open
4. Highlight the TCP/IP bound to the Ethernet card that is connected
to the DSL Modem
5. Click "Properties"
6. Choose the "IP Address" tab, specify, type 192.168.0.15
7. Set the subnet mask to 255.255.255.0
1) Right click "My Network Places" -> Choose "Properties"
2) Right click the icon for your Ethernet adapter -> Choose "Properties"
3) Highlight the "Internet Protocol (TCP/IP)" listing
4) Click "Properties"
5) Click on "Use the following IP address"
6) Type in 192.168.0.15
7) Set the subnet mask to 255.255.255.0
1) Go to "Start" -> "Control Panel"
2) Click on "Network & Internet Connections"
3) Click on "Network Connections"
4) Right click on the icon for your Ethernet card connected to your
DSL modem _> Choose "Properties"
5) Click on "Internet Protocol (TCP/IP) -> Click "Properties"
6) In the "General" tab check off "Use the following
7) Type in 192.168.0.15
8) Enter a subnet mask of 255.255.255.0
9) Click "OK"
10) Click "OK"
You can also just disable DHCP on NT and 2000
On NT Go to Control Panel->Services -> Find the DHCP Client and
In Windows 2000 go to "Administrative tools" -> "Services"
there you will find an option to disable it. Note: In Windows 2000 I
am finding out that with an internal DSL modem you can not change from
DHCP or even disable it. You have to leave DHCP as is.
I can not get to all web sites or send
emails with attachments
You probably need to change the value for your MTU on the PC this can
be done usually directly in the PPPoE client, like WinPoET
or you may have to do it in the router or modem that is doing your PPPoE
for you. I recommend 1452 if you are having this problem.
I just got a new Bell Atlantic line,
and get Error 629.
This is because your profile has not been built yet by the ISP, contact
them for further help.
I use Internet Explorer and get a "No
Connection / Try Again" error
With Win '98: Go to add/remove programs Select IEx and then remove Select
Repair, or you can update to a newer version of IE
You can also try downloading the Off-line Browsing package available
from the Windows update site.
Or you can try:
Download this Registry file to your desktop.
2) Right click on it and choose "Install" or "Merge"
Or you can try this:
If you have installed MSN uninstall it and then try out the following:
1) Close all Screens and disconnect from the internet
2) Click on Start -> Settings -> Control Panel -> Internet
Options -> Connections Tab -> Setup Button
3) Select "I want to connecting manually.... " -> Click
4) Select " I want to connecting by a LAN ..... " -> Click
5) Make sure there is nothing selected in the Automatic Proxy Configuration
window -> Click Next
6) Select No for the "Do you want to setup a mail account now?
" window -> Click Next
7) Uncheck "To connect to the internet immediately select this
box and -> click Finish
8) You should be back to the Control Panel -> Double Click on Add/Remove
9) Find Microsoft Internet Explorer -> Double click on it _> Then
I get an error every time I try to add
a new instance of TCP/IP. "Your system allows only X instances
1) Use any text editor (such as Notepad) to view the Nettrans.inf file
in the Windows\Inf folder.
2) Increase the MaxInstance entry for the appropriate protocol.
Note that the maximum number for this entry is 8.
3) Save the changes to the Nettrans.inf file, and then quit Notepad.
I'm using Windows Media Player 7 and
it won't connect to anything.
This registry file forces WMP to be online and should fix the problem,
always back up your registry before making changes.
I need help with Windows XP Native
See our Windows Native XP PPPoE help page