Are there PPPoE clients for all OS’?
are examples of client side PPPoE software for Windows and Mac respectively
What PPPoE clients should we use?
Contact us with your specifications and we can correctly determine which
PPPoE application would best suit your needs.
Why as an ISP would we want to roll out PPPoE software instead
of using it in the modem we ship out?
Simply put brand management, when ever 3rd party applications are launched
the customer is “forced” to see the ISPs branding on the
connect screen of, WinPoET,
for example With, WinPoET,
for example by default upon install you can force the browser to launch
after connect and force the user to go to your web site again reinforcing
brand management .
One of the reasons ISPs would implement PPPoE in the CPE is the thought
of reduced call centre support time. Traditionally the thought was,
having to install 3rd party software on the PC would cause problems
with the PC meaning more calls to the Call Centre for support, this
is not the case many problems occur for an ISP call centre when Client-Side
PPPoE is no longer an option.
With Client-Side PPPoE Software, when a problem in the connection occurs
the user is made aware of it and in most cases given an error message
as to what has happened as well as what the possible solution may be.
With CPE PPPoE this no longer happens, the End User is blind as to why
there is a problem which means a frantic “uneducated” call
to the call centre. In turn the ISP could grant an End User access to
the CPE directly to see possible error messages. When this is done the
End User has the ability to “break” the CPE configuration,
if the CPE configuration is “broken” the ISP loses the ability
to communicate with the CPE directly, causing another “uneducated”
call to the Call Centre.