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Please note: Many items here now work for EnterNet 100 V1.31 and above.

Tango Manager has been released. Enhanced PPPoE software replacing EnterNet which will be phased out over the next 12 months. Click here.

1. How do I use Microsoft Internet Connection Sharing (ICS Windows '98) with EnterNet?
2. How do I use Microsoft Internet Connection Sharing (ICS Windows 2000) with EnterNet?
3. Can you give me a basic how to install?
4. What is new about EnterNet 300 V1.5b?
5. What is the Dial on Demand Feature?
6. How do I turn on DoD in EnterNet 300 V1.3 and up?
7. How do I get my VPN client to work?
8. What VPN clients are compatible with EnterNet 300?
9. "Failed to create device: Efficient Networks (Formerly NTS)PPPoE" error
10. How do I buy a single license of EnterNet 300?
11. Looking in the Message Log I found "AddChangeRouteAPI - Error [87] From Add Route.".
12. EnterNet now inserts 1454 as the MTU does it also insert a value for the MSTCP DefaultRcvWindow.
13. Dialup adapter not found in list.
14. How do I get EnterNet to run as a service and not shut down, when a user log's off?
15. Tap failed to load error.
16. Server Communication Failure (or) Time-out while connecting to server" error.
17. "Authentication failed" error.
18. "Connection Canceled by User".
19. Will EnterNet work with Windows ME?
20. I can not uninstall EnterNet.
21. I am having trouble installing EnterNet on Windows 2000.
22. How do I get WinRoute to work with EnterNet?
23. Can I use EnterNet and Dial-Up at the same time?
24. How do I get EnterNet to Auto-Connect in Windows?
25. How do I use ICS in Windows ME?
26. I can not browse right away with Windows 2000.

27. How do I adjust the MTU size in EnterNet itself?
28. How do I use ICS in Windows 2000?

29. Is EnterNet compatible with Windows XP?
30. How do you install EnterNet in Windows XP?
31. How do I change the MTU of EnterNet in Windows XP?

32. I have a firewall application and it is stopping EnterNet from connecting.

1. How do I use Microsoft Internet Connection Sharing (ICS Windows '98) with EnterNet?

Note: These instructions also apply to the new version of Access Manager.

1) Install the EnterNet 300 software

Note: Make sure you also follow the steps for setting up a VPN (question 7), this is also needed for EnterNet and ICS to coexist.

2) Add the Internet Connection Sharing (ICS) software on your gateway machine (the computer that will connect and share your Internet connection to the client systems (other computers).
3) You do this by clicking "start -> settings -> control panel ->Add/Remove Programs".
4) Then "windows setup".
5) Under "components tab", double-click on the "Internet tools" category.
6) Check the "Internet connection sharing" and click on "OK" to install.

Note: You will need to go step by step through the Internet sharing setup until it asks the kind of connection. Choose the option for "cable or dsl".

7) Continue and it will prompt you for the device. Select the "Network TeleSystems P.P.P.o.E. Adapter". (If using Access Manager: Select the "Sympatico High Speed Edition" Adapter.)
8) You will then be prompted to make a setup disk for the client machines.
9) You will be asked to restart. 
10) Install the setup disk on the client machines.
11) On the gateway system, start a connection and then use the ICS application on the shared systems. You will be updated with new private addresses. At this point you should be connected.

Note: It has been brought to my attention that Win98SE ICS has yet another MTU key in the registry on the gateway that needs to be adjusted in order to allow a PPPoE to be shared correctly. It is found as follows;
Hkey_Local_Machine\System\ CurrentControlSet\Services\ ICSharing\Settings\ General\InternetMTU
Click here for more info on MTU settings. The newest release of EnterNet 300 V1.3 (March 11, 2000) adjusts MTU values to 1454 so MTU adjustments are no longer needed.

Note: I've gotten word that when using Pacbell DSL with EnterNet 300 and ICS, the second Ethernet card which connects to your local network can not be a USB Ethernet card.

2. How do I use Microsoft Internet Connection Sharing (ICS Windows 2000) with EnterNet?

1) Install a 2nd Ethernet adapter for your private LAN and reboot.
2) Connect the newly installed Ethernet card to your Ethernet hub.
3) Right click on "My Network Places".
4) Choose "Properties".
5) Choose the local area connection that is associated with your PPPoE adapter.
6) Right click on it and choose "Properties".
7) Choose the "Sharing" tab.
8) Check off "Enable Internet Connection Sharing".
9) Click on the drop down arrow in the "For local network:" box
10) Choose the Ethernet adapter associated with your private network.
Note: This will automatically assign the address 192.168.0.1 to the private network gateway and enable DHCP.
11) To use the shared connection, connect the private network hosts to the Ethernet hub.
Note: Hosts on the private network should have their TCP/IP set to use DHCP.

3. Can you give me a basic how to install?

1) Double click on "Set-up.exe"
2) Check off "Quick Install" -> Click "Next"
3) Check off "Yes, I want to restart"
4) Click "Finish" to reboot
5) Double click "EnterNet" icon on your desktop
6) Double click "Create a new profile"
7) Enter a name for this connection IE: DSL
8) Enter your "User Name" as provided by your ISP. (Note: you may need to include your ISP's domain as part of your userid. Ex. For Verizon customers it would be userid@verizon.net).
9) Enter your "Password" as provided by your ISP
10) Click "Next"
11) Click "Next" - Server is found window
12) Click "Finish"
13) Double click on the new connection icon created
14) Click "Connect"
15) Surf Away!

4. What is new about EnterNet 300 V1.5b?

V1.5b is the newest version of EnterNet 300.

This release fixes a problem occurring with some Windows 2000 systems that are unable to browse correctly upon connection. In some cases the Windows TCP was dropping the negotiated IP address.
With V1.5b, EnterNet now uses a number of methods to set the IP address: first, using the private API call with the default enumerator index to the Ethernet adapter; second, using the 0 index; third, using DHCP.
Note that there is also a problem with Windows 2000 in general that requires service pack 1 or later for resolution. In all cases, we recommend that you install the latest Windows 2000 service pack before installing EnterNet 300 V1.5b for Windows.

The Network parameter in the Enternet.ini file can be set now when the Username is not present.
The client can now request PAP or CHAP authentication from the server using the Enternet.ini file. Set the parameters LogonSecurity=1 (for PAP) or 2 (for CHAP). This parameter can be added under the [Configuration] section if global for all connections. It can also be added under the Session section (i.e. [00] for a specific profile). The default is to accept any authentication mode that the server requests.

Support for the AT&T VPN client on Win9x systems (except for WinMe). Select the Protocol Driver from the Advanced Settings. The AT&T VPN client was already supported on Windows NT and 2000.
Efficient Networks PPPoE adapter was fixed to enable adding from the Network properties on Windows NT.
EnterNet now sends LCP and PAD Terminate requests after detecting that the network or modem have stopped responding to LCP Echo requests.

The provider can now force an uninstall before installing EnterNet. When AllowUpgrade=0 is added in the [CustomOptions] section of the Setup.ini file, the installer will not allow users to proceed with an upgrade until they have uninstalled EnterNet first. The default is to upgrade without uninstalling, keeping the users parameters saved in the Enternet.ini file. This is usually only necessary when adding new features in the Enternet.ini file, which is not copied in an upgrade.

5. What is the Dial on Demand Feature?

EnterNet 300 is compatible with the Windows Connection Wizard. This means applications that are "Internet aware" and are thus able to use Windows Connection Wizard to establish an on-demand Internet connection will be able to do so through EnterNet 300. This EnterNet 300 feature is called Dial on demand.

6. How do I turn on DoD in EnterNet 300 V1.3 and up?

1) To enable Dial-On-Demand, you must edit the Setup.ini file BEFORE running the Install.
2) In the section under [CustomOptions], add this line:

InstallDoD=1

3)Default = 0 (false). If during install you want to provide the user the option to install EnterNetís Dial-on-Demand feature, set this value to 1 (true).

Note: Dial-on-Demand does not work with Netscape Navigator.

7. How do I get my VPN client to work?

1) Right click on the EnterNet icon in your Sys tray.
2) Choose "Application Settings"
3) Click the "Advanced" button - Screen shot
4) Switch from "Private API" to "DHCP" - Screen shot

In Access Manager:

1) Right click the A.M. icon in your System tray.
2) Choose "Sympatico Properties"
3) Then choose "Advanced"
4) Switch it from "API" to "DHCP"

Note: If you install the Cisco client before installing EnterNet then making these changes to EnterNet you should be able to get the two to co-exist.You will also need to use the "Set MTU" utility in the Cisco VPN Dialer program group. You may need to go as low as 1265

8. What VPN clients are compatible with EnterNet 300?

EnterNet version 1.3 and up are compatible with the following Windows clients:

Intel/Shiva Shiva VPN IPSec Client * 6.7
CheckPoint VPN-1 SecuRemote IPSec 4.0**
Nortel Contivity Extranet IPSec Client 2.5
TimeStep PERMIT/Client IPSec > 1.20.004
Microsoft PPTP/L2TP Adapter 95/98/NT/2000
VPNet (requires EnterNet 1.32) VPNRemote 2.51
Aventail Aventail Connect 3.21***

Note: If you install the Cisco client before installing EnterNet then making these changes to EnterNet you should be able to get the two to co-exist.

Efficient Networks (Formerly NTS) has worked with each of the above VPN products to confirm their products are compatible with our Windows EnterNet 1.3 client. Several of these vendors updated their own software to resolve problems, so you may need to contact them for the latest version.

* In order for the Intel Shiva client to work over EnterNet, click the Settings -> Advanced button and select the IPConfiguration for DHCP (not the default Private API). For further assistance, request help through your available Intel/Shiva support channels.

** SecuRemote requires 4.1 build 4118 to work with Windows 2000/NT. SecuRemote changed the interface in version 4150 and will require a new version of EnterNet, currently undergoing beta test. Contact Efficient Networks (Formerly NTS) if you require this.

*** Aventail requires EnterNet version 1.34. You will also need to exclude the EnterNet application from the Aventail client to prevent the EnterNet application from crashing. From the Aventail Advanced tab, click the Modify List button and add the EnterNet.EXE application to the list.

Note: Will the EnterNet software work with encryption algorithms other than IPSec?

EnterNet uses FWZ1 which is Checkpoint native. Checkpoint has changed their software. Support is planned for V2.0.

9. "Failed to create device: Efficient Networks (Formerly NTS)PPPoE" error

If you get the error you will have to install the virtual adapter by hand.

This is done in windows '95/'98 boxes like this:
Go to your
"Control Panel" then
"Network" then
From the "Configuration Tab", click "Add" then
"Adapter" then
"Select Manufacturer" (or have disk) = Network TeleSystems -> Network TeleSystems PPPoE Adapter (Efficient Networks (Formerly NTS)P3) ->Click OK, wait for completion, then reboot.

In Windows 2000
"Control Panel" then
" Add/Remove Hardware" then
Choose "other device" then
"Have disk" then
browse to the program files "\Efficient Networks (Formerly NTS)\EnterNet300\bin directory", where the "Efficient Networks (Formerly NTS)pppoe.inf" file will be readily recognized.

10. How do I buy a single license of EnterNet 300?

Click here to purchase EnterNet

11. Looking in the Message Log I found "AddChangeRouteAPI - Error [87] From Add Route.".

This has been corrected in Version 1.34 and up. If you get an error 87 from the API, EnterNet winexec the route add and does it that way. Ignore it. Don't try to look for errors there if you can help it.

12. EnterNet now inserts 1454 as the MTU does it also insert a value for the MSTCP DefaultRcvWindow.

Yes. It's in the Adapter properties, Maxframesize. But it is not used to negotiate MTU size like you'd think. It is used to tell Microsoft's TCP to set the TCP MaxSegmentsize (to 1414). Same is done for NT. Don't get it confused with the TCP RcvWindowSize, EnterNet does not modify this.

13. "Dialup adapter not found in list."

This only happens with Dial-on-Demand set, but not functioning properly. To turn it off:

1) You must edit the Setup.ini file BEFORE running the Install.
2) In the section under [CustomOptions], edit this line:

InstallDoD=1 (change the 1 to 0)

14. How do I get EnterNet to run as a service and not shut down, when a user log's off?

From Microsoft:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall the operating system to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

To modify the behavior of RAS when logging off, change the value of the following registry key:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

KeepRasConnections REG_SZ
Range: 0 or 1
Default: 0 (disabled)

You should restart the computer after making this change.

By default, when logging off, Windows NT 4.0 and Windows 2000 closes all RAS connections opened during the session. If this registry key value is added and set to 1, the system will not close RAS connections when logging off. This registry key value does not appear in the registry unless you add it.

Update: The above information does not work for everyone. If it does not work for you try this:
Uncheck "Allow to interact with desktop" in the PPPoE servicep properties, setup the connection to auto connect and check load EnterNet subsevice when PPPoE service loads

15. "Tap failed to load" error.

Upgrade to at least V1.34 version will alleviate some cases of this error.

This has been discovered with some PCI based Ethernet adapters which fail to identify to the Efficient Networks (Formerly NTS) Tap driver. Try installing an ISA Ethernet adapter to get around this problem.

In some cases this may help: click Connections Menu -> Settings -> Advanced button and change the Network Access mode from the default Filter Driver to Protocol Driver.

With EnterNet you should be able to uninstall EnterNet.
Then Reboot.
Look for any left over Efficient Networks (Formerly NTS) folders delete them, (found here: C:\Program Files\Efficient Networks (Formerly NTS)).
Then reboot, and reinstall EnterNet.
That should do the trick.

With Access Manager you should be able to uninstall A.M.
Then Reboot.
Look for any left over A.M. folders delete them, (found here: C:\Sympatico High Speed Edition\Access Manager).
Then reboot, and reinstall Access Manager.
That should do the trick.

16. "Server Communication Failure (or) Time-out while connecting to server" error.

Your Ethernet cable may not connected.

Network Server or service identified in Properties didn't respond to Discovery Request.

DSL modem or network connection may not be working.

IP Addresses not exchanged from Server Driver has been disabled by Automatic Skip Driver Agent on Windows 98.

17. "Authentication failed" error.

User Name or Password not configured at server (check for case-sensitivity)

You may have selected the wrong server or service to connect with from the Profile -> Services tab.

Connection may have been made to the wrong service. Each Service has it's own user database to authenticate - choose the one that you subscribed to with your ISP.

Required Service was not selected, user broadcast to first available server which had no record of your user name.

18. "Connection Canceled by User".

Cancel button was hit during Connection establishment.

19. Will EnterNet work with Windows ME?

Yes, but with a little work. Uninstall EnterNet before you upgrade your OS.

If you upgrade while EnterNet 1.34 is installed, you will blue screen. To get out of situation, Start Windows in Safe mode, then from your Network Control Panel, remove the Efficient Networks (Formerly NTS) PPPoE Adapter. Then reboot and add the adapter (using the Add/Remove Hardware from the Control Panel) after it's finished the OS upgrade.

You will also need to:

1) Right click on the EnterNet icon in your Sys tray.
2) Choose "Application Settings"
3) Click the "Advanced" button - Screen shot
4) Switch from "Private API" to "DHCP" - Screen shot

EnterNet 100 will not support Windows Millennium.

EnterNet 300 V1.4 does work without having to ignore errors on install etc.

20. I can not uninstall EnterNet.

Try this first: Run "RemoveEnterNet.bat" From the \Program files\Efficient Networks (Formerly NTS)\enternet 300 folder.

You should be able to remove the \Program files\Efficient Networks (Formerly NTS)\enternet 300 folder and then it should reinstall OK.

21. I am having trouble installing EnterNet on Windows 2000.

Upgrade to EnterNet V1.5a.
Try changing the Advanced Settings to DHCP.

1) Right click on the EnterNet icon in your Sys tray.
2) Choose "Application Settings"
3) Click the "Advanced" button - Screen shot
4) Switch from "Private API" to "DHCP" - Screen shot

Install Windows 2000 service pack 2 from Microsoft. Microsoft has fixed some undocumented bugs in their network components which we have found will resolve this problem. Microsoft recommends that all Win2000 platforms be upgraded to this release.

22. How do I get WinRoute to work with EnterNet?

WinRoute Pro 4.1 works well with EnterNet if you switch to Protocol Driver from the default Filter Driver. To do this run EnterNet, go to the menu Settings->Advanced and make the noted change.

23. Can I use EnterNet and Dial-Up at the same time?

Change the setting in the configuration tab of your EnterNet Profile (Properties -> Configuration tab), check the "Do not modify route metrics when connecting".

24. How do I get EnterNet to Auto-Connect in Windows?

In Windows 95, 98 and ME
1) Right click the EnterNet icon in your System Tray
2) Choose "Application Settings"
3) Check off "Launch EnterNet at Windows Startup"
4) Check off "Auto-Connect"

In Windows 2000
In your profile section of EnterNet do not check off "Open EnterNet" but do check off "auto-connect".

25. How do I use ICS in Windows ME?

1) Double click on "My Network Places"
2) Double click on "Home Networking"
3) Click "Next"
4) If you've already run the initial set-up you'll have this option "I want to edit Home networking", select that option
5) Click "Next"
6) Check off "Yes, this computer" then Check off "A direct connection to"
7) In drop down menu choose "Efficient Networks PPPoE Adapter"
8) Click "Next"
9) Check "Yes"
10) In the drop down menu select the Ethernet card connected to your other computer
11) Click "Next"
12) Check "Yes, connect to the internet"
13) Click "Next"
14) Click "Next"
15) You can set up file sharing here if needed, click "Next"
16) Check "Yes, create a Home Network disk"
17) Click "Next"
18) Insert a floppy disk and click "Next"
19) Click "Finish" and reboot
20) Install created floppy disk on the computers you want to share this connection.
21) Surf Away!

Note:
Before installing ICS if using EnterNet, please
1) Right click EnterNet icon in your System tray (while it's running).
2) Choose "Application Settings"
3) Click "Advanced"
4) Check off "DHCP", then click "OK"
5) Click "OK"

26. I can not browse right away with Windows 2000.

This error as been corrected with EnterNet V1.5b.

27. How do I adjust the MTU size in EnterNet itself?

EnterNet sets a default MTU of 1454.
The Registry Key doesn't match exactly, but these instructions always seem to do the trick.
1) Go to "Start" menu -> Click "Run" -> Type "Regedt32.exe" -> Click "OK"
2) Go to this Registry Key HKEY_LOCAL_MACHINE/ System/CurrentControlSet/
Services/Class /Net/000n/Ndi/ params/MaxFrameSize/"max" ....Where "n" is a number, but it will be a 00 number
3) Double click on "max" and change the value from 1454 to 1492.
4) Close RegEdit
5) Right Click on "Network Neighborhood" (My Network Places)
6) Choose "Properties"
7) Click on the PPPoE adapter (Efficient Networks)
8) Click "Properties"
9) Click "Advanced" tab
11) Click "Max Frame Size" -> Change to MTU you desire
12) Click "LCPMRU" -> Change to match the MTU you changed in step 11
13) Click "OK"
14) Done!

Win2K has the option in a slightly different place.

1) Right click the Local Area Connection for Your PPPoE adapter, choose "Properties".
2) Click "Configure" -> Click "Advanced" tab.
3) You will then see the options listed (as above)

28. How do I use ICS in Windows 2000?

1) Right click on "My Network Places" -> Choose "Properties"
2) Right click on the icon representing the connection you want to share. For EnterNet it would be the "Efficient Networks PPPoE Adapter" adapter -> Choose "Properties"
3) Click on the "Sharing" tab
4) Check off "Enable Internet Connection Sharing for this Device"
5) Check off "Enable on-demand dialing"
6) Click "OK"
7) Make sure the other computers that will be sharing this connection are set to "Obtain an IP address automatically".

Windows 95, 98, ME
1) Go to "Network Neighborhood" ("My Network Places" in Windows ME) right click on the icon and choose "Properties"
2) On the "Configuration" tab select the TCP/IP stack bound to the Ethernet card connect to the other PC
3) Select "Properties"
4) Choose the "IP Address" tab and select "Obtain an IP address automatically"

Windows NT
1) Right click on "Network Neighborhood"
2) Choose "Properties"
3) Click the "Protocols" tab
4) Click on "TCP/IP Protocol"
5) Click on "Properties"
6) In the "Adapter" drop down menu choose the Ethernet card connected to the other PC
7) Select "Obtain an IP address automatically"

Windows 2000
1) Right click "My Network Places"
2) Choose "Properties"
3) Right click the "Local Area Connection" (Ethernet card) connected to the other PC
4) Choose "Properties"
5) Click the "General" Tab
6) Click the "Internet Protocol (TCP/IP)"
7) Click on "Properties"
8) Select "Obtain an IP address automatically"

29. Is EnterNet compatible with Windows XP?

EnterNet V1.5c is. Windows XP has native PPPoE so you don't need external software though. See here for more information on native PPPoE in Windows XP.

30. How do you install EnterNet in Windows XP?

Note: V1.5c works in XP. PPPoE is also native in XP so you don't need any 3rd party software. Click here for a how to.
1) Double click the Setup.exe file
2) Choose "Quick Install" -> Click "Next"

Note: This option allows you to bypass the "Welcome", "Software License", and "Choose Destination" screens

3) Click "OK" - "Information" screen
4) Click "Continue Anyway" - "Hardware installation" window
5) Click "Finish" - "Setup Complete" screen
6) Double click the "EnterNet" icon now on your desktop
7) Double click "Create new Profile"
8) Type in a connection name of your choice (IE: DSL)
9) Enter your userid as provided by your ISP.

Note: you may need to include your ISP's domain as part of your userid. Example: For Verizon customers it would be userid@verizon.net.

10) Enter your password as provided by your ISP, enter it a second time to confirm - Click "Next"
11) Click "Next" - "Servers" window
12) Click "Finish"
13) Double click on newly created icon in the EnterNet folder
14) Click "Connect"
15) Surf Away!

31. How do I change the MTU of EnterNet in Windows XP?

1) Go to "Start" menu -> Click "Run" -> Type "Regedt32.exe" -> Click "OK"
2) Go to this Registry Key HKEY_LOCAL_MACHINE\SYSTEM\ ControlSet001\Control\Class\ {4D36E972 - E325 -11CE - 08002bE10318}\0010\Ndi\params\MaxFra
Note: The 0010 may be different for you depending on how many pieces of hardware you have installed, but it will be one of those 00 numbers
3) Double click on "max" and change the value from 1454 to 1492.
4) Close RegEdit
5) Go to "Start" -> "Control Panel"
6) Click on "Network & Internet Connections"
7) Click on "Network Connections"
8) Right click on the "Local Area Connection" icon for your EnterNet listed as "Efficient Networks Enternet" -> Choose "Properties"
9) In "General" tab click "Configure"
10) Click "Advanced" tab
11) Click "Max Frame Size" -> Change to MTU you desire
12) Click "LCPMRU" -> Change to match the MTU you changed in step 11
13) Click "OK"
14) Done!

32. I have a firewall application and it is stopping EnterNet from connecting.

You may need to open ports 8863 and 8864 to allow EnterNet through your firewall.

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