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1. How do I use Microsoft Internet Connection Sharing (ICS Windows '98) Access Manager?
2. How do I use Microsoft Internet Connection Sharing (ICS Windows 2000) with Access Manager?
3. What is the Dial on Demand Feature?
4. How do I turn on DoD in Access Manager?

5. How do I get my VPN client to work?
6. What VPN clients are compatible with Access Manager?
7. "Failed to create device: Efficient Networks (Formerly NTS)PPPoE" error
8. "Dialup adapter not found in list."
9. How do I get Access Manager to run as a service and not shut down, when a user log's off?
10. "Tap failed to load" error.
11. "Server Communication Failure (or) Time-out while connecting to server" error.
12. How do I get WinRoute to work with Access Manager?
13. What do I need to do to get A.M. to work for NT 4?

14. Windows NT box freezing with A.M. / EnterNet.
15. Win 2000
16. I notice a slower boot time, or delays / Blackouts or Time-outs while waiting for webpages to load.
17. How do I get A.M. to auto-connect but not launch my Browser?
18. Does Access Manager work on Windows ME?
19. Where do I get Access Manager?
20. When ever I open Access Manager I only get the tool bar at the top, I can't see the connect button, etc.
21. Do you have an FAQ for Access Manager running on a Mac?
22. Can you give me a quick How To install Access Manager?
23. How do I change Access Manager properties in V1.5 or above?
24. I can not browse right away in Windows 2000.
25. How do I use ICS in Windows ME?
26. How do I adjust the MTU size in Access Manager itself?
27. How do I use ICS in Windows 2000?
28. How do I set-up AM to Auto-connect on boot in Windows 2000?

1. How do I use Microsoft Internet Connection Sharing (ICS Windows '98) Access Manager?

1) Install A.M.

Note: Make sure you also follow the steps for setting up a VPN (question 5), this is also needed for A.M. and ICS to coexist.

2) Add the Internet Connection Sharing (ICS) software on your gateway machine (the computer that will connect and share your Internet connection to the client systems (other computers).
3) You do this by clicking "start -> settings -> control panel ->Add/Remove Programs".
4) Then "windows setup".
5) Under "components tab", double-click on the "Internet tools" category.
6) Check the "Internet connection sharing" and click on "OK" to install.

Note: You will need to go step by step through the Internet sharing setup until it asks the kind of connection. Choose the option for "cable or dsl".

7) Continue and it will prompt you for the device. Select the "Network TeleSystems P.P.P.o.E. Adapter". (If using an older version of Access Manager you might see "Sympatico High Speed Edition Adapter" instead.)
8) You will then be prompted to make a setup disk for the client machines.
9) You will be asked to restart.
10) Install the setup disk on the client machines.
11) On the gateway system, start a connection and then use the ICS application on the shared systems. You will be updated with new private addresses. At this point you should be connected.

Note: It has been brought to my attention that Win98SE ICS has yet another MTU key in the registry on the gateway that needs to be adjusted in order to allow a PPPoE to be shared correctly. It is found as follows;
Hkey_Local_Machine\System\CurrentControlSet\
Services\ICSharing\Settings\General\InternetMTU
Click here for more info on MTU settings. The newest release of EnterNet 300 V1.3 (March 11, 2000) adjusts MTU values to 1454 so MTU adjustments are no longer needed.

2. How do I use Microsoft Internet Connection Sharing (ICS Windows 2000) with Access Manager?

1) Install a 2nd Ethernet adapter for your private LAN and reboot.
2) Connect the newly installed Ethernet card to your Ethernet hub.
3) Right click on "My Network Places".
4) Choose "Properties".
5) Choose the local area connection that is associated with your PPPoE adapter.
6) Right click on it and choose "Properties".
7) Choose the "Sharing" tab.
8) Check off "Enable Internet Connection Sharing".
9) Click on the drop down arrow in the "For local network:" box.
10) Choose the Ethernet adapter associated with your private network.

Note: This will automatically assign the address 192.168.0.1 to the private network gateway and enable DHCP.
11) To use the shared connection, connect the private network hosts to the Ethernet hub.
Note: Hosts on the private network should have their TCP/IP set to use DHCP.

3. What is the Dial on Demand Feature?

Access Manager is compatible with the Windows Connection Wizard. This means applications that are "Internet aware" and are thus able to use Windows Connection Wizard to establish an on-demand Internet connection will be able to do so through Access Manager. This feature is called Dial on demand.

4. How do I turn on DoD in Access Manager?

1) To enable Dial-On-Demand, you must edit the Setup.ini file BEFORE running the Install.
2) In the section under [CustomOptions], add this line:

InstallDoD=1

3)Default = 0 (false). If during install you want to provide the user the option to install EnterNetís Dial-on-Demand feature, set this value to 1 (true).

Note: Dial-on-Demand does not work with Netscape Navigator.

5. How do I get my VPN client to work?

In Access Manager:

1) Go to this folder "C:\Program Files\Sympatico\Access Manager\app
2) Double click on the "EnterNet Folder.exe" file
3) Click on "Connections" from the tool bar -> Click on "Settings"
4) Click on "Advanced" -> Choose "DHCP"

6. What VPN clients are compatible with Access Manager?

Access Manager V1.3 and up are compatible with the following Windows clients:

Intel/Shiva Shiva VPN IPSec Client * 6.7
CheckPoint VPN-1 SecuRemote IPSec 4.0**
Nortel Contivity Extranet IPSec Client 2.5
TimeStep PERMIT/Client IPSec > 1.20.004
Microsoft PPTP/L2TP Adapter 95/98/NT/2000
VPNet (requires EnterNet 1.32) VPNRemote 2.51
Aventail Aventail Connect 3.21***

Efficient Networks (Formerly NTS) has worked with each of the above VPN products to confirm their products are compatible with our Windows EnterNet 1.3 client. Several of these vendors updated their own software to resolve problems, so you may need to contact them for the latest version.

* In order for the Intel Shiva client to work over Access Manager, click the Settings -> Advanced button and select the IPConfiguration for DHCP (not the default Private API). For further assistance, request help through your available Intel/Shiva support channels.

** SecuRemote requires 4.1 build 4118 to work with Windows 2000/NT. SecuRemote changed the interface in version 4150 and will require a new version of Access Manager, currently undergoing beta test. Contact Efficient Networks (Formerly NTS) if you require this.

*** Aventail requires Access Manager version 1.34 or higher. You will also need to exclude the Access Manager application from the Aventail client to prevent the Access Manager application from crashing. From the Aventail Advanced tab, click the Modify List button and add the EnterNet.EXE application to the list.

Note: Will the Access Manager software work with encryption algorithms other than IPSec?

Access Manager uses FWZ1 which is Checkpoint native. Checkpoint has changed their software. Support is planned for V2.0.

7. "Failed to create device: Efficient Networks (Formerly NTS)PPPoE" error

If you get the error you will have to install the virtual adapter by hand.

This is done in windows '95/'98 boxes like this:

Go to your
"Control Panel" then
"Network" then
From the "Configuration Tab", click "Add" then
"Adapter" then
"Select Manufacturer" (or have disk) = Network TeleSystems -> Network TeleSystems PPPoE Adapter (Efficient Networks (Formerly NTS)P3) >Click OK, wait for completion, then reboot.

In Windows 2000

"Control Panel" then
" Add/Remove Hardware" then
Choose "other device" then
"Have disk" then
browse to the program files "\Efficient Networks (Formerly NTS)\EnterNet300\bin directory", where the "Efficient Networks (Formerly NTS)pppoe.inf" file will be readily recognized.

8. "Dialup adapter not found in list."

This only happens with Dial-on-Demand set, but not functioning properly. To turn it off:

1) You must edit the Setup.ini file BEFORE running the Install.

2) In the section under [CustomOptions], edit this line:

InstallDoD=1 (change the 1 to 0)

9. How do I get Access Manager to run as a service and not shut down, when a user log's off?

From Microsoft:

WARNING: Using Registry Editor incorrectly can cause serious, systemwide problems that may require you to reinstall the operating system to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

To modify the behavior of RAS when logging off, change the value of the following registry key:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

KeepRasConnections REG_SZ
Range: 0 or 1
Default: 0 (disabled)

You should restart the computer after making this change.

By default, when logging off, Windows NT 4.0 and Windows 2000 closes all RAS connections opened during the session. If this registry key value is added and set to 1, the system will not close RAS connections when logging off. This registry key value does not appear in the registry unless you add it.

10. "Tap failed to load" error.

Try this first:
1) Go to this folder "C:\Program Files\Sympatico\Access Manager\app
2) Double click on the "EnterNet Folder.exe" file
3) Click on "Connections" from the tool bar -> Click on "Settings"
4) Click on "Advanced" -> Choose "Protocol Driver"

With Access Manager you should be able to uninstall A.M.
Then Reboot.
Look for any left over A.M. folders delete them, (found here: C:\Sympatico High Speed Edition\Access Manager).
Then reboot, and reinstall Access Manager.
That should do the trick.

11. "Server Communication Failure (or) Time-out while connecting to server" error.

Your Ethernet cable may not connected.

Network Server or service identified in Properties didn't respond to Discovery Request.

DSL modem or network connection may not be working.

IP Addresses not exchanged from Server Driver has been disabled by Automatic Skip Driver Agent on Windows 98.

12. How do I get WinRoute to work with Access Manager?

WinRoute Pro 4.1 works well with A.M. if you switch to Protocol Driver from the default Filter Driver.

1) Go to this folder "C:\Program Files\Sympatico\Access Manager\app
2) Double click on the "EnterNet Folder.exe" file
3) Click on "Connections" from the tool bar -> Click on "Settings"
4) Click on "Advanced" -> Choose "Protocol Driver"

13. What do I need to do to get A.M. to work for NT 4?

Upgrade to the newest version of A.M.

14. Windows NT box freezing with A.M. / EnterNet.

Your first problem may be SP6 It has a serious TCP/IP bug. There is a fix, but I've been told the best thing to do is to go back to SP5. Make sure you uninstall AM, THEN uninstall SP6, and then reinstall AM.

Your second problem may be DHCP: PPPoE doesn't use DHCP. So here's how you solve it:

On NT Go to Control Panel->Services

Find the DHCP Client and Disable it

15. Win 2000

Access Manager now has Windows 2000 support.

16. I notice a slower boot time, or delays / Blackouts or Time-outs while waiting for webpages to load.

See question 15 main PPPoE page.

17. How do I get A.M. to auto-connect but not launch my Browser?

1. Right click on the icon in your sys tray.
2. Click on "Sympatico Properties".
3. Then check off "Launch Access Manager at Windows Startup".
4. Then check off "Auto-Connect".
5. Then make sure "Launch Sympatico after connection" is not checked off.

Screen Shot

18. Does Access Manager work on Windows ME?

If you are having trouble please upgrade to the latest version (V1.5b).

19. Where do I get Access Manager?

Go here.

20. When ever I open Access Manager I only get the tool bar at the top, I can't see the connect button, etc.

Funny enough this is something that can be fixed somewhat simply.

You have to open up the ini file within Access Manager and edit to items, same it and then open Access Manager. When you open the ini (with EnterNet it's just called EnterNet.ini and it might be with Access Manager) delete the two lines that talk about window size:

About half way down you will see this:
[MainWindow Size] Rect=0110 0119 0683 0517 <- Delete this line
About 3 quarters of the way down you will see this:
[Window Size] Rect=0360 0227 0665 0541 <- Delete this line Save the file and then run Access Manager.

21. Do you have an FAQ for Access Manager running on a Mac?

Yes, please see the Mac PPPoE FAQ Page here.

22. Can you give me a quick How To install Access Manager?

1) Double click on the Sympatico Access Manager installer .exe
2) Choose a folder to save the files to (You can use the default as this is only to expand the files not actually install them).
3) Click "Next"
4) Enter "Name", this is our userid as supplied by your ISP.
5) Enter "Password", this is your password as supplied by your ISP.
6) Click "Next"
7) Click "Finish", your computer will now reboot.
8) After rebooting, double click on the "Sympatico" icon on your desktop.
9) Click "Connect"
10) Surf Away!

23. How do I change Access Manager properties in V1.5 or above?

Settings
1) Go to this folder "C:\Program Files\Sympatico\Access Manager\app
2) Double click on the "EnterNet Folder.exe" file
3) Click on "Connections" from the tool bar -> Click on "Settings"
Properties
1) Go to this folder "C:\Program Files\Sympatico\Access Manager\app
2) Right click on "Sympatico" icon
3) Choose "Properties"

24. I can not browse right away with Windows 2000.

This error as been corrected with Access Manager V1.5b.

25. How do I use ICS in Windows ME?

1) Double click on "My Network Places"
2) Double click on "Home Networking"
3) Click "Next"
4) If you've already run the initial set-up you'll have this option "I want to edit Home networking", select that option
5) Click "Next"
6) Check off "Yes, this computer" then Check off "A direct connection to"
7) In drop down menu choose "Efficient Networks PPPoE Adapter"
8) Click "Next"
9) Check "Yes"
10) In the drop down menu select the Ethernet card connected to your other computer
11) Click "Next"
12) Check "Yes, connect to the internet"
13) Click "Next"
14) Click "Next"
15) You can set up file sharing here if needed, click "Next"
16) Check "Yes, create a Home Network disk"
17) Click "Next"
18) Insert a floppy disk and click "Next"
19) Click "Finish" and reboot
20) Install created floppy disk on the computers you want to share this connection.
21) Surf Away!

Note:
Before installing ICS if using Sympatico Access Manager, please follow these steps.
1) Go to this folder "C:\Program Files\Sympatico\Access Manager\app
2) Double click on the "EnterNet Folder.exe" file
3) Click on "Connections" from the tool bar -> Click on "Settings"
4) Click on "Advanced" -> Select "DHCP"
5) Click "OK"
6) Click "OK"

26. How do I adjust the MTU size in Access Manager itself?

Access Managersets a default MTU of 1454.
1) Right click on Network Neighborhood (My Network Places in Windows ME)-> Double click on the "Efficient Networks P.P.P.o.E. Adapter"
2) Click the "Advanced" tab -> Click "MaxFrameSize" change the numerical value from 1454 to 1492
3) Click "OK" -> Click "OK" -> Reboot

27. How do I use ICS in Windows 2000?

1) Right click on "My Network Places" -> Choose "Properties"
2) Right click on the icon representing the connection you want to share. For Access Manager it would be the "Efficient Networks PPPoE Adapter" adapter -> Choose "Properties"
3) Click on the "Sharing" tab
4) Check off "Enable Internet Connection Sharing for this Device"
5) Check off "Enable on-demand dialing"
6) Click "OK"
7) Make sure the other computers that will be sharing this connection are set to "Obtain an IP address automatically".

Windows 95, 98, ME
1) Go to "Network Neighborhood" ("My Network Places" in Windows ME) right click on the icon and choose "Properties"
2) On the "Configuration" tab select the TCP/IP stack bound to the Ethernet card connect to the other PC
3) Select "Properties"
4) Choose the "IP Address" tab and select "Obtain an IP address automatically"

Windows NT
1) Right click on "Network Neighborhood"
2) Choose "Properties"
3) Click the "Protocols" tab
4) Click on "TCP/IP Protocol"
5) Click on "Properties"
6) In the "Adapter" drop down menu choose the Ethernet card connected to the other PC
7) Select "Obtain an IP address automatically"

Windows 2000
1) Right click "My Network Places"
2) Choose "Properties"
3) Right click the "Local Area Connection" (Ethernet card) connected to the other PC
4) Choose "Properties"
5) Click the "General" Tab
6) Click the "Internet Protocol (TCP/IP)"
7) Click on "Properties"
8) Select "Obtain an IP address automatically"

28. How do I set-up AM to Auto-connect on boot in Windows 2000?

1) Open your Control Panel -> Double click on "PPPoE Service"
2) Click on "EnterNet" -> Check off "Subservice loads when PPPoE Service
Starts" -> Click "OK"
3)Go to this folder "C:\Program Files\Sympatico\Access Manager\app
4) Double click on the "EnterNet Folder.exe" file
5) Click on "Connections" from the tool bar -> Click on "Settings"
6) Check off "Auto-Connect"
7) Reboot and away you go.

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